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Challenging Conversations in Healthcare Leadership: From Emotional Reaction to Confident Action

March 25, 2026 12:00 PM - 1:30 PM (EDT)

Description

This is a State-Share Educational Program. OCHCH has partnered with Home Care Association of Florida to offer this education to OCHCH members.

Please note that this program conflicts with the Spring Financial Conference. If you are attending the SFC, you may register for this state-share webinar and receive a recording afterwards.

• • •

Background

This webinar is designed to help home care leaders move from emotional hesitation to confident action when navigating challenging workplace conversations. Participants will explore why difficult conversations feel so hard especially in the home care setting, how emotions and past experiences influence leadership behavior, and practical strategies to prepare for conversations involving performance, boundaries, conflict, or accountability. With a clear emphasis on leadership skill-building—not therapy or HR policy—attendees will learn how to plan for desired outcomes, manage emotional reactions, and engage in conversations that build trust, clarity, and forward momentum within their teams.

Objectives

By participating in this webinar, participants will:

  • Recognize the emotional and cognitive factors that make conversations challenging and understand how these factors influence leadership behavior and communication outcomes in healthcare settings.
  • Apply a structured approach to preparing for challenging conversations by clarifying intent, managing emotional reactions, and focusing on desired outcomes rather than fear or avoidance.
  • Demonstrate practical strategies for engaging in difficult conversations with confidence and clarity, while maintaining trust, accountability, and psychological safety.

Our Speaker

Stephanie Greene, MHA, CPC, PCC, ELI-MP, Health Bridge Consulting LLC

Stephanie Greene is an ICF credentialed executive coach, leadership consultant, and former healthcare executive with nearly three decades of experience leading complex organizations through change. After serving in senior executive roles—including COO of Clinical Services—Stephanie now partners with leaders and organizations to strengthen emotional intelligence, psychological safety, and accountability without fear.

Her work focuses on helping leaders move from reactive, high-stress leadership to intentional, emotionally intelligent decision-making that improves trust, performance, and retention. Drawing on real-world executive experience and evidence-based leadership frameworks, Stephanie supports organizations in embedding emotional intelligence into hiring, onboarding, leadership development, and culture—not as a “soft skill,” but as a core leadership competency.

Stephanie is the owner and founder of Health Bridge Consulting and is known for her practical, candid, and refreshingly human approach to leadership development—especially in environments where the stakes are high and the pressure is real.

Pricing

Members with Education Pass: $0

Members: $49

Non-Members:  $98

Registration will close 1 day prior to the webinar to ensure registrant details can be provided to the organizer. Contact us for any last-minute registration needs.

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Contact Information

Ohio Council for Home Care & Hospice (OCHCH)
Name: Drew Cook
Email: drew@ochch.org
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